FAQs

Frequently Asked Questions

It depends on the product. For products in stock, the delivery time is 3 working days for locations within Jaffna District.. If the product is not in stock, the delivery time is 6 working days for locations within Jaffna District. The delivery may get delayed due to unforeseen circumstances such as the product being out of stock, unavailability of stock with the supplier or an international shipment. In such cases, MG reserves the right to inform the customer and cancel the order or propose alternate products.

We charge a minimal amount depending on the weight and the distance.

All orders are to be made online and we will deliver to the given address.

While placing the order after you have entered the billing and shipping addresses, under Payment options, you may choose “ Cash On Delivery”.

First place your order and then make a bank transfer to one of the following accounts. You can email or WhatsApp the slip once the deposit is done.

You can make the payment online and call and convert your payment into installment with your bank. For this you need to use a credit card. This facility is only provided by selected banks.

At Muthu Gardens, we maintain a hassle-free return and refund policy for our customers. More Info 

1. Try to use your official email ID
2. Give maximum possible details about your shipping address along with Landmarks. This will help the delivery person to reach you fast and easily.
3. While paying through Credit card, please make sure you do not press the payment button twice. This can create technical issues.
4. In cases where the FMU (Fraud Management Unit) require verification, we may ask for certain documents (Proof of ID and Copy of the Credit Card.)
Yes, your payment happens online through Pay Here secure payment gateway which is Visa verified and MasterCard secured. Your details remain private to you as we do not collect your credit card details. We accept all internationally accepted visa/master debit/credit card.
You may cancel your order provided the order is not dispatched. In such cases, a nominal amount will be deducted from the payment for processing and handling.
You may refuse to accept the item while delivery. In case of a packed item, do not open the original package. The specifications will be available on the box. Verify the details and return it to us with the invoice. We will arrange and deliver the replacement to your address.
Yes, all products advertised on MG are new, we order directly from the authorized supplier in the region so each item you receive will come with the original manufacturer’s packaging.
Please contact us and inform us for an alternate schedule.
Please contact us If you change your mind before we dispatch the order. We will issue a Gift Voucher worth the amount that you have spent. A complete refund will only be possible if your reason for cancelling the order is valid and approved by the management.
Please contact us and inform us the new address.
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